Microsoft Office 365 Wont Upload Doccument to Cloud
Hi Pdinc,
I suppose you are getting this mistake when you work on a certificate opened from a synced OneDrive folder. Right?
In your post you mentioned that you lot have tried deleting all credentials, delight ostend if yous take followed the steps below to delete the credentials:
- Sign out from Role awarding and close all the Role applications opened on your arrangement. To sign out, open up any Office application, let's say Word, clickFile>Business relationship>Sign out and the quit all Office apps.
- Open up Control Console>User Business relationship>Credentials Manager>Windows Credentials.
- UnderGeneric Credentials, look for any entries containing "OneDrive Cached Credentials" and MicrosoftOffice16 and MicrosoftOffice15 credentials and Remove all
- Restart OneDrive and any Office app such every bit Word and sign in again.
Now try editing the document again, bank check the progress.
Further, if the fault continues, follow the steps beneath:
- Select the bluish OneDrive cloud icon in the Windows taskbar notification expanse.
- Select More > Settings.
- Select the Function tab.
- Articulate theUtilise Function applications to sync Part files that I open cheque box.
Close and re-open the document to see if this works.
If the issue persists, please ostend the following information:
- Please provide the screenshot of Role 365 Product Information. To become this screenshot, open whatsoever Office ap such equally Discussion or Excel on the affected system, click File>Account, capture the screenshot of all the data mentioned nether Product Information.
- Please provide the version of OneDrive app. To check this information. open Control Console (Control Panel\Programs\Programs and Features), expect for Microsoft OneDrive and bank check the version.
- When do y'all get the error?
- Did yous start getting the fault after updating Windows or Function apps?
Thanks,
Neha
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How-do-you-do Neha,
The error was not resolved removing existing credentials using the credential director. Immigration the Apply Office applications to sync Office files that I open check box is non a solution because I demand that characteristic to piece of work when I collaborate with others - but immigration information technology does stop the error dialog from showing up, though it also prevents me from using native role apps to collaborate.
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How-do-you-do Pdinc,
If you are still getting the issue after removing Windows credentials from Credentials managing director, then please try the suggestion of making some changes in registry as mentioned in the following thread.
cached credentials have expired
We noticed that making above changes have fixed bug for multiple customers, please try the suggestion and check if this fixes the issue.
WARNING: Using Registry Editor incorrectly tin can crusade serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that issues resulting from the incorrect use of Registry Editor can be solved. Use Registry Edit at your own run a risk.
If the issue persists, delight provide the data, I requested in my first reply.
Regards,
Neha
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Hi Pdinc,
Did you lot check higher up respond? If y'all still need help, delight update us when y'all have time.
Regards,
Neha
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I missed the previous response - thanks so much for messaging again! Trying now.
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How-do-you-do Neha,
Unfortunately, this didnt work. I tried deleting all my credentials with the pedagogy email address I have, deleted the registry, and rebooted. When I rebooted, my Onedrive asked me to sign in, but when I clicked sign in, it automatically did and so which means it appears to still exist caching my credentials somewhere else.
Opening a document in onedrive later on the higher up opened a dialog box asking me to sign in again, but afterward I did that, it again returns the same error about buried credentials. Help please!
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Howdy Pdinc,
May I know whether the error appears when you open up a file from local OneDrive folder or when you open file directly from browser?
If the error appears when file is opened from local OneDrive folder, then try this; Open a browser on your Windows reckoner, go to Office 365 portal and sign in with your work or school account, get to OneDrive for business organization or SharePoint online library where your documents are stored, open any file in browser. From Office online, click Open in Desktop app on the top of the folio, check you become the aforementioned mistake.
In addition, please provide the information, I requested in my first reply.
Cheers,
neha
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Hi Pdinc,
Did you lot bank check above reply? Please update us when you have time.
Regards,
Neha
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* Beware of scammers posting fake support numbers here.
* One time complete chat about this topic, kindly Mark and Vote whatsoever replies to benefit others reading this thread.
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Hi Neha,
Sorry for the delay in responding. Yes, the mistake still exists when I take the steps y'all outline (opening a doctor from the browser interface and using the open in desktop app choice).
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I am currently having the aforementioned trouble. I tried all in a higher place steps and still cannot exist able to login on the app version of the part.
Please what to do? Thanks.
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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/office-365-we-cant-upload-or-download-your-changes/cbbac40b-7e35-4f55-8174-8a6cd610ba75
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